We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Īny items opened are non-returnable and there will be no exceptions to this. You can always contact us for any return question at and issues Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. You’ll also need the receipt or proof of purchase. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. We don’t guarantee that we will receive your returned item.We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: 310 Cremazie Ouest, Montréal QC h2p1c6, Canada If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at Sale items (if applicable) There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again.
If you would like to purchase insurance on your order, please contact or missing refunds (if applicable) If Canada Post accepts the investigation, they are able to refund up to a maximum of $100 + the shipping amount charged. Miraj Trading will refund your order however a $14.95 shipping-fee will be charged to the customer. If a package was undelivered do your address based on an incorrect shipping address you have entered. If a package was undelivered to your address, we suggest contacting Canada Post or the Shipping Carrier used, and having them create a investigation ticket. They will be the ones who will provide support through their warranties. If specific cards or packs were received damaged, please contact the Manufacturer of the item at hand. If you have purchased Shipping Insurance, please view the following page for more details: You must contact Canada Post (or the Shipping Carrier used) to create an investigation case on the order being damaged. If the order you have received has been damaged due to transit. Our items are directly sourced from the Manufacturer and are in Sealed Factory Condition. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item must be unopened and in original condition and packaging. If 15 days have gone by since receiving your purchase, unfortunately we cannot offer you a refund or exchange.
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